Scott Eckstein, clinical assistant professor of hospitality business management, takes program students on a field trip to gain real-world experience to help them better understand senior living. (Courtesy Washington State University)

WSU hospitality school rolls out Institute for Senior Living

A Washington State University professor knows firsthand the importance of hiring well trained, qualified “senior living” professionals. Scott Eckstein lived in an assisted living facility for a while to help settle his maternal grandparents into one. He also believes living in one may have prevented his grandmother’s death. He knows the business side of the…


Hospitality association’s top priority for year is tourism

By Anthony Anton I love hospitality. We are welcoming and solution-oriented, constantly finding ways to improve the experience we deliver to guests. The team here at the Washington Hospitality Association is working on solutions to policy issues that fit the needs of our industry and work for Washingtonians. During the past several years, we’ve had…

Degrees of hospitality limited only by imagination

By Marilou Shea Hospitality is a vast industry comprised of a lot of different things — food and beverage, lodging, conventions, travel, attractions and leisure. The industry is typically divided into two measureable sectors: arts, entertainment and recreation; and accommodations and food services. I’m going to focus on the latter because that’s where the job…

WoodSpring Suites in Everett.

$6.7 million extended-stay hotel planned in Richland

A new extended-stay hotel is going up near Kohl’s, Mor Furniture and the Holiday Inn Express on Tapteal Drive in Richland. The $6.7 million project has a targeted opening of late 2018. The four-story WoodSpring Suites will feature 122 rooms and a fitness center. Construction financing is still being finalized and a planned ground-breaking of…

Winemaker offers advice for choosing best wine for casual dinner party

Winemaker offers advice for choosing best wine for casual dinner party

By David Forsyth OK, so here’s the challenge. I’ve got company visiting from out-of-town, California wine country to be exact, folks who know and are active in the wine industry. Which Washington wine should be served to showcase the true essence of Washington wine? Do I distill the choice down to one white and one…


Channel the art of hospitality to keep customers coming back

By Robert J. Harrington Hospitality and tourism make up one of the largest industries in the United States. At the same time, the market is saturated with competition, and consumer expectations are evolving. In changing times, how can hospitality businesses change to meet the needs of their customers and still run a successful operation? One…

Shawna Holland and her husband, John, began renting out a daylight basement apartment unit in their home as a vacation rental on Airbnb in 2015 after their daughter moved away to college. Guests started booking immediately and the Hollands now report being booked from the first of April through the end of October each year. (Courtesy Shawna Holland)

Growing home rental market gives Tri-City travelers more options

With vacation rentals opening their doors throughout the Mid-Columbia and Uber now available across the Tri-Cities, it’s becoming easier than ever for visitors to connect with locals and seek out a unique, personalized travel experience. Nearly 150 vacation rental properties are available in and around the Tri-Cities. Tri-City tourism is big business, generating $50.7 million…

The $8.5 million Lodge at Columbia Point is under construction at 530 Columbia Point Drive in Richland and is expected to open in May. 

Richland’s new waterfront hotel aims to provide unique hospitality experience

Walla Walla has the Marcus Whitman Hotel. Spokane has the Davenport. Portland boasts the Benson. Seattle has the Fairmont. The owner of The Lodge at Columbia Point in Richland hopes to add his boutique hotel to the list for the Tri-Cities. “The Tri-Cities has needed an identity boutique hotel,” said owner Tom Drumheller. The $8.5…

The Legends Hotel lobby features an intricate light fixture with cascading glass leaves. The Toppenish hotel prides itself on honoring tribal culture and soon will open a mini museum featuring items from the Yakama Nation Museum. The new 200-room Toppenish hotel opened Feb. 25.

Six-story hotel opens at Legends Casino in Toppenish

Casino attracts thousands of Tri-Citians annually The 7,000 people who hop aboard the free shuttle buses in the Tri-Cities to travel to Legends Casino in Toppenish each year won’t have to rush back home that same day. They now have the option of staying overnight with the opening of a six-story, 200-room hotel and conference…

Four tiny houses are available for rent at Alexandria Nicole Cellars in Paterson. They are all less than 400 square feet.

Wineries, brewery offer plenty of incentives for visitors to stay longer

The owners of Prosser’s Horse Heaven Saloon are breaking into the overnight business, fulfilling a longstanding vision to provide an all-inclusive experience for guests. “We wanted to diversify beyond the brewery and tasting room,” said Gary Vegar, who owns Horse Heaven Saloon, as well as Horse Heaven Brewery, with his wife Carol. “The guest industry…

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