Burnout rates among health care professionals is a growing
issue nationwide. About 44 percent of health care providers experience signs of
burnout, such as stress, anxiety and depression, according to Medscape, which
tracks the medical industry.
Recognizing the need, Providence launched Telebehavioral
Health Concierge for caregivers and their dependents throughout the state,
including at Richland’s Kadlec. The service is now available to 40,000
employees and family members of Providence organizations and partners
It is a new program, granting access to virtual appointments
for confidential, convenient mental health care.
The program provides same-day or next-day access to licensed
mental health professionals for help with addressing burnout and other mental
Across Washington it’s also offered at Providence Health
& Services, Swedish Health Services, and Pacific Medical Centers.
Providence’s remaining family of organizations plan to adopt
the service by the end of 2020, making it available to 119,000 employees and
their 80,000 to 90,000 dependents across seven states.
“We heal others best when we are healthy ourselves, mind,
body and spirit,” said Dr. Amy Compton-Phillips, executive vice president and
chief clinical officer, in a news release. “The Telebehavioral Health Concierge
is one way to support the well-being of all who serve in our facilities and
communities. We’re excited about seeing this innovative service scale and
making it available to more people in need.”
The concierge began as a pilot several months ago, leading
to more than 1,100 virtual appointments. Initial feedback from participants
further validate the need for greater access to behavioral health services and
more convenient solutions, according to Providence officials.
Nearly 50 percent of participants surveyed said they would
have not sought professional help if they didn’t have access to this service,
or known where else to seek help.
“Growing a virtual care network to improve access across the
western United States is important, because it enables us to deliver tailored
care to those struggling to get or find help,” said Dr. Todd Czartoski,
telehealth chief medical officer. “The opportunity to care for our own is
really special, and we are thrilled to see such a robust response to this
The concierge is the latest initiative in Providence St.
Joseph Health’s long-standing efforts to address caregiver burnout, officials
Previously, Providence St. Joseph Health partnered with other
health systems and the Institute for Healthcare Improvement in an initiative
called Joy in Work.
Other initiatives included mental health first aid classes
to train caregivers to appropriately respond to someone in a mental health
crisis, scheduled monthly compassion networking calls and the implementation of
training and protocols to help address existing and emerging workplace dangers
and find ways to reduce them.
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