Gear up for the tourism

season with Tourism Tune-Up, a daylong hospitality-focused workshop in Prosser.

Industry leaders will share

ideas and tips for creating a consistent and memorable customer experience from 9 am. to

2:30 p.m. March 19 at the Walter Clore Wine and Culinary Center, 2140A Wine

Country Road, Prosser.

Here’s the session lineup:

• “Reducing

  Turnover and Increasing Retention: Tips and Tactics for Supervisors,” Roshelle

  Pavlin, BBSI.

• “What Sets Your

  Customer Service Apart?” Kathy Craig of Castle Event Catering.

• “Improving the

  Bottom Line Through a Focus on the Customer Experience,” Peter Cole, ISA Corp.

• “Cooperative

  Marketing,” a lunchtime panel featuring officials from the Prosser

  Chamber of Commerce and Yakima Valley

  Tourism, facilitated by Brad Smith

  of Yakima Valley College.

Cost is $30 for seminars, lunch,

panel discussion and networking, or $15 for admission to a single seminar only.

Registration deadline is the end of that day March

14. Register

online.

Tourism Tune-Up is made

possible through a partnership between the Clore Center, Historic Downtown

Prosser Association, Prosser Economic Development Association and the Prosser

Chamber of Commerce.