An Oregon-based operator of 10 senior living facilities in Washington state, including one in Richland, will spend millions of dollars on enhancing services, as well as giving $250 to each resident of its communities to settle a consumer protection investigation. 

While Bonaventure Senior Living has not admitted liability, a resolution filed in King County Superior Court by the state attorney general indicates the company “has agreed to provide all the services promised in its contracts and advertising to residents going forward,” according to a release. 

“Families entrusted their loved ones to these facilities and expected safe, clean and conscientious care. Sadly, for many of them, that’s not what they got,” said Washington Attorney General Nick Brown in a statement. “Enforcing our consumer protection laws to protect vulnerable people from inadequate care is a priority for me and our entire office.” 

Bonaventure of Tri-Cities is located at 1800 Bellerive Drive in Richland. It is licensed for 123 beds and offers daily activities, transportation services, anytime dining and 24-hour full-service care and assistance from staff according to its website. 

Investigators allege the parent company failed to provide a number of vital services to residents, including medication assistance, housekeeping, maintenance, dining and infection control from Jan. 1, 2019, through Dec. 31, 2024, which likely violated the state’s consumer protection laws. 

Bonaventure has agreed to spend $7 million above and beyond its fiscal 2024 operating expenses over the next four years to settle the state’s investigation. That additional spending will go toward raising wages or hiring more staff at its facilities; hiring a quality assurance team to improve health services across its communities in Washington, Oregon and Colorado; and hiring health and wellness directors for each of the Washington facilities where Bonaventure provides both assisted living and memory care services. 

The company also will pay the attorney general’s office $200,000 for future consumer protection enforcement.