For many people, co-workers are an extension of family.They share stories around the water cooler, celebrate birthdays with office cupcakes or luncheons, step up to help when times get rough and exchange gifts around the holidays.But for some employees, like those working at Brutzman’s Office Solutions in Richland and Tippett...

Zak O’Brien knows how important it is to take care of customers.If you don’t do that, you’re not in business very long.O’Brien Construction Company Inc. has always understood this fact.It’s a reason the Kennewick company has been in business for close to 44 years.“My dad started this business in 1973,”...

Three generations of the Carroll family have made Richland Bell Furniture the go-to Tri-City store for quality home furnishings and good old-fashioned customer service.[blockquote quote="Good customer service never goes out of style.." source="Pete Carroll, owner of Richland Bell Furniture" align="right" max_width="300px"]When Joe Carroll first opened his store 68 years ago,...

Continuity can be a key to long-term success.It seems to be the case for Abadan Tri-Cities, a Richland company going strong since 1975.“It’s cross-generational. I’m the fourth owner,” said Tyler Best, president and general manager. “Each leader, from John Wells, the original owner, to Lee Pinnell, to my dad, has...