The franchise owner for Kennewick and Pasco locations of a popular national breakfast restaurant chain is once again being lauded by the company for the success of her restaurants and leadership. 

Susan Mendenhall received the 2024 Franchisee of the Year award at IHOP’s recent global franchisee conference in California, according to a release. She’s the first franchisee to win the award three times, having previously won in 2018 and 2022.  

“This award celebrates more than just business performance – it honors the spirit of IHOP, and Susan Mendenhall exemplifies the very best of our franchise system,” said Lawrence Kim, IHOP president, in a statement. “I visited her restaurants and personally witnessed Susan’s dedication to excellence and the inviting atmosphere she creates for her team and guests. I even met one family who shared that they dine at her IHOP nearly every day – 320 times a year.” 

Mendenhall started operating the Kennewick IHOP in 2001 after it was purchased by her brother. They opened the Pasco location and then she bought the business from him in 2010, becoming a full franchise owner. 

The Tri-Cities Area Journal of Business featured Mendenhall in 2021. 

“In order to be successful as an IHOP franchisee, you have to be tenacious and love the brand,” Mendenhall said in a statement. “The brand’s mission of serving joy inspires me to lead with my heart and make sure that any guests who dine with us feel at home. Seeing the joy that comes across their faces will always be the best part of my day.”